Policies &
Procedures
Our office policies help ensure we provide high-quality, compassionate care. Please review the information below regarding appointments, refills, payments, and expectations.
Clear policies help us care for you and others with consistency and respect.
Accepting
New Patients
Telehealth
Available
Most Major
Insurance Accepted
Serving Spring &
Greater Houston
Office
Policies
Refill
Information
Patient
Support
Insurance &
Payment
Call with
Questions
Brownstone Psychiatry
Policies &
Procedures
We believe clear communication builds trust. This page explains our office policies, refill information, payments, and patient expectations so you can feel informed and confident throughout your care.
We're here to support you with compassionate care and clear communication. Every step of the way.
-Brownstone Psyhchiatry Team
Office
Policies
Refill
Information
Insurance &
Payments
Patient
Support
Call with
Questions
Emergency Services
If you are experiencing a psychiatric emergency, including suicidal or homicidal ideations, gestures, or self-harm behaviors, go to the nearest hospital for immediate evaluation or call 911 for assistance.
Cancellation of an Appointment & No Show
Please read carefully.
Please give our office at least 24 hours’ advance notice if you need to cancel or reschedule your appointment.
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Less than 24 hours’ notice: $50 fee for a follow-up medication visit
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Less than 24 hours’ notice: $75 fee for a therapy session
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Fees are due at the time of your next visit
Late Arrivals
At Brownstone Psychiatry, our goal is to provide quality time and care to every patient.
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We encourage all patients to be on time for appointments. Late arrivals can disrupt the flow of the office and may interfere with another patient’s care.
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In some cases, a late patient may need to reschedule. This decision will be made at the clinician’s discretion.
No Show
A no-show is a missed appointment without calling or without providing proper 24-hour notice.
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Three no-shows within one calendar year may result in loss of service
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No-show fee: $50 for a follow-up medication visit
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No-show fee: $75 for a therapy session
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The fee must be paid before or at the time of your next visit
Prescription Refills & Pharmacy Information
Please contact the Brownstone Psychiatry office directly for prescription refills.
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Do not request refills through your pharmacy. This may delay treatment.
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Please allow two business days for refill requests
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Refills are processed during regular office hours
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Monday–Thursday: 8:00 AM–5:00 PM
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Friday: 8:00 AM–2:00 PM
Payments
Brownstone Psychiatry accepts most insurance plans.
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Patients and guarantors are responsible for:
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Confirming that the clinician they are seeing is in network
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Notifying our office of any changes to insurance coverage
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Understanding their plan benefits and coverage
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Paying any balance that is denied or not covered by insurance
Denied insurance payments become the responsibility of the patient or guarantor.
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All payments are due at the time of service
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We accept cash and credit cards
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Checks are not accepted
Nurse Practitioners
Brownstone Psychiatry uses Licensed Nurse Practitioners to better accommodate the needs of our growing practice.
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Dr. Brown will continue to manage treatment and remain actively involved in the care of all patients.
Office Hours
Our office is closed on major holidays.
Monday - Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 1:00 PM
Saturday - Sunday Closed
26220 Glenloch Forest Dr,
Suite 170, Spring, TX 77380
(281) 251-3030
Refill Requests
Please allow 2-3 business days for refill requests. Requests made after 1:00 PM may not be reviewed until the next business day.
Refill Requests
Our team is happy to answer any questions about our policies, appointments, or billing.
Emergency Services
If you are experiencing a medical or psychiatric emergency, including suicidal or homicidal ideations, self-harm behaviors, or any situation that puts you or others at immediate risk, please call 911 or go to the nearest emergency room right away.
Cancellation of an Appointment
24-hour notice is required to cancel or reschedule.
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Less than 24 hours’ notice: $50 fee for a follow-up medication visit
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Less than 24 hours’ notice: $75 fee for a therapy session
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Fees must be paid at your next visit
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A one-time waiver is available for your first late cancellation
Advance notice allows us to offer the appointment to another patient.
Late Arrivals
Please arrive on time for your appointment.
Late arrivals can disrupt the schedule and reduce the time available for your care.
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Your appointment may need to be shortened
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You may be asked to reschedule
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Rescheduling is at the clinician’s discretion
No Show
A no-show means missing an appointment without calling or without providing at least 24 hours’ notice.
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Three no-shows within one calendar year may result in loss of service
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No-show fee: $50 for a follow-up medication visit
-
No-show fee: $75 for a therapy session
-
Fees must be paid before or at your next visit
Prescription Refills & Pharmacy Information
Please contact Brownstone Psychiatry directly for all prescription refills.
​Do not request refills through your pharmacy. This may delay treatment.
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Allow 2 business days for refill requests
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Refills are processed during office hours
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Monday–Thursday: 8:00 AM–5:00 PM
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Friday: 8:00 AM–2:00 PM
Payments
Brownstone Psychiatry accepts most insurance plans, but patients or guarantors are responsible for confirming that their clinician is in network.
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Report any insurance changes to our office
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Delayed or denied insurance claims may become the patient’s or guarantor’s responsibility
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All payments are due at the time of service
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Cash and credit cards are accepted
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Checks are not accepted
Nurse Practitioners
Our Nurse Practitioners provide exceptional care.
Dr. Brown remains actively involved in your treatment.
Our office is closed on major holidays.
​16422 Stuebner Airline Rd. #100
Spring, TX 77379
(281) 251-3030
Office Hours
Monday - Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 1:00 PM
Saturday - Sunday Closed
Our Office
Refill Requests
Please allow 2-3 business days for refill requests. Requests made after 1:00 PM may not be reviewed until the next business day.
Need More Help
We're happy to assist with any of your needs.
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